Glam Guarantee - Return & Exchange Policy
At Katie B Cosmetics, our main focus is providing quality products everyone loves. If for an unlikely reason you are not satisfied with your purchase, we will gladly exchange or return any products within 14 days of you receiving your order.* Please bring or send back any products in the original packaging for an exchange or refund, less shipping costs.
If you believe a shade is not the correct shade please email us for help with selecting a shade.
If you would like to exchange any item(s), please email us to ensure that the item you would like in exchange is currently in stock. Your new item(s) will be shipped to you once we receive your package with your returned product(s).
Original and exchange/return shipping costs are non-refundable.
Please send items in original packaging to:
Katie B Cosmetics
25 Mauchly, Ste 320
Irvine, CA 92618
*We reserve the right to refuse any returns or exchanges and alter or cancel any promotion. Clearance, Sale, Limited Edition items, etc. may not be returned or exchanged.
*We are unable to honor price adjustments at this time. Sale and/or clearance pricing cannot be applied to orders placed prior to sale/clearance. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of offer. This includes returning items purchased prior to offer in order to place a new order using the offer.